NOVATO — “We rate very high in customer satisfaction,” an employee said. “Our customers appreciate our can-do attitude and expertise in providing their banking needs. We all work together for the same goal. Each person views others as valuable human beings.”
President Kim Kaselionis said, “The people we hire are all self-motivated, and when you put a diverse group that has a lot of enthusiasm and knows about team work together, you’ve got something great.”
Another worker noted, “Management has created a team-oriented atmosphere, and rewards individuals who go over and above to provide excellent customer service.”
Others said, “The bank’s willingness to change, and it’s openness to keeping employees involved with everything going on at a management level, is what makes us the best. My ideas are heard and respected.”
Employees said the opportunity for individual growth is always present. “Circle Bank promotes from within and helps individuals attain the necessary skills or qualifications needed for any promotion.”
Coast Landscape Management
NAPA — Coast Landscape is committed to being a leader in the green industry, while providing an enriching work environment for its 66 exceptional employees.
“I appreciate the fact that management expects employees to do their best and supports us so we can do so,” one said. “I like how I am given assignments and update my supervisors, without feeling that they are closely observing my every action.”
CEO Kelly Solomon said Coast believes in open communication. “We are thankful that we have not had wage cuts while being able to maintain our quarterly company events, picnics and holiday parties as well as uniform policies. Coast is as good as its employees. I know we are on the right path for continued success.”
Employees say they come to work with a smile because of the friendliness of their co-workers and the cohesive team environment.
“Everyone works together for the common goal of meeting and exceeding customer needs,” another said. “We all have such a positive attitude. It’s a pleasure being here every day.”
Costeaux French Bakery, Inc.
HEALDSBURG — The uniqueness and authenticity of the Costeaux experience is what makes us stand out, keeps customers satisfied and makes them want to come back, according to employees.
“When reviewing guest comments they repeatedly noted that they were greeted by a friendly staff and that products consumed were of great quality,” said owner and General Manager Will Seppi. “We work hard to ensure that not only our customers are happy but also our employees.”
Management embraced a “promote the positive” approach, recognizing employees for doing things consistent with Costeaux’s core values.
Company benefits include free nutritious meals, daily loaf of bread and birthday cake of their choice — along with a 20 percent discount on all products. There is also a sit-down holiday dinner party with a raffle of great prizes.
“The sense of personal commitment that we have, to making sure that each guest is welcomed and their needs are met, is exceptional.”
SANTA ROSA — This global maker of basic furnace filters to biological safety-oriented filtration systems produces some 30 million filters a year sold on six continents.
“The company treats its employees with dignity and respect and is always looking for ways to better the ergonomic side of the job by identifying and eliminating potential hazards,” an employee said.
Plant Manager Alison Huber said, “Filtration Group cares a great deal about the overall well-being of its employees. Happy and successful team members contribute to a solid business foundation in which we can all prosper.”
The company provides an employee-assistance program, education reimbursement, bonuses and incentives for attendance, referrals and productivity, plus service awards and other recognition.
“Management appreciates hard work and acknowledges it in your reviews,” one said. “They continually strive to improve and grow be developing tools and training for employees while encouraging self-growth and development. We all help each other get the job done. It’s a friendly place to work.”
First Community Bank
SANTA ROSA — When you work at a community bank, it is important to know customers as individuals.
“Our clients are not numbers to us,” a worker said. “They are people we have the privilege to work with and get to know. We take care of our customers as if they were family.”
The bank’s 77 employees share this personal service attitude. “We are extremely entrepreneurial and very focused on the quality of life at FCB,” another said. “We promote excellence throughout the organization and take great pride in having personal relationships with all of our clients.”
“We emphasize community and employee health, satisfaction at work and having a good time — even when times are rough,” an employee said.
The bank’s supportive culture includes hosting an annual employee–director party, “jeans day,” periodic employee socials and meet-and-greet client-appreciation receptions.
“The people that we have the privilege of working with are all unique individuals with various talents that bring cohesiveness to the bank through their experiences and knowledge,” employees said.
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