North Bay Business Journal

Monday, June 16, 2014, 6:28 am

Facilities Managers Recognition Awards 2014: Richard Duffin, Santa Rosa Community Health Centers


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    Director of facilities, Santa Rosa Community Health Centers, 3569 Round Barn Cir., Santa Rosa 95403, 707-303-3093, srhealthcenters.org

    Residence: Santa Rosa

    Professional background: Directing residential-based mental health services, school-base health care and community health care.

    Education: M.A., human development

    Staff: I am fortunate to have a creative and highly productive staff of four who care for 85,000 square feet of densely packed medical services at nine locations, in addition to the 350-plus health centers staff members of who are the eyes, ears and voices for what needs fixing, improving and redesigning.

    Describe the facilities you oversee: Founded in 1996, the health centers has evolved into a major provider of health care services in Sonoma County. We care for more than 40,000 people each year. We operate two large family practice health centers, two school-based centers, a brand new dental office, services for the homeless and three co-located service sites. With more than 180,000 medical visits annually, the wear and tear on our facilities is a large factor in maintaining these health care environments.

    Tell us a little bit about yourself: I’ve always worked in the not-for-profit sector, where there were rarely dedicated maintenance positions for these programs. For the first 20 years of my career, I worked in residential mental health services. I have also worked in outpatient facilities, which means that although your clients go home at nights and on weekends that difference is offset by the sheer volume of traffic through these buildings.

    Having your clients on site 24/7 is a huge challenge when taking care of facilities. It was only recently that SRCHC achieved a size that allowed for a department dedicated solely to facilities and infrastructure care and planning. That’s when I made the shift from programs and operations to facilities.

    The best part of my job at SRCHC has been the challenge and excitement of bringing new locations on line. We built out three large facilities from shells. Designing these spaces for specific functions is a great multidisciplinary exercise.

    What do you see as the role of the facilities managers within your organization? Our role involves the constant gathering of information about the changing space needs of a dynamic organization, planning on how to best incorporate that information and then marshaling resources to carry out the resulting vision.

    What achievement are you most proud of?: Creating a 44,000-square-foot facility in Fountaingrove, putting together our first dental clinic, creating a storefront pediatric center in the Stony Point shopping center, and creating dedicated health and respite care for homeless individuals all vie for first place.

    What is your biggest challenge today?: Keeping pace with growth, with sufficient personnel and resources, is likely to top the list for the foreseeable future.

    What the next major project either under way or on the horizon?: We are redesigning and expanding our health center at Elsie Allen High School and increasing floor space by 40 percent thanks to the generosity and vision of the Santa Rosa school district and Elsie Allen’s principal, Mary Gail Stablein.

    What product or service would/or is helping you do your job more effectively?: The ability to find information, and competitively priced parts and products on the Internet has been revolutionary.

    How do you think your profession will change in the next five years?: There will be increased systems automation and a greater need for energy conservation. Also, to just stay in the health care field will require fast, accurate and constant planning.

    Most admired businessperson outside your organization: Dave Bailey, owner of Dave Bailey Construction, built a number of our projects at SRCHC over the last ten years. He produces excellent results and is an exceptional human being.

    Current reading: Influx by Daniel Suarez, about the effect of constantly increasing technology on our world

    Person you most want to meet: President Obama, the quintessential facilities manager (for our globe).

    Stress-relievers: Hiking on Mt. Taylor, reading and spending time with friends.

    Favorite hobbies: Visiting my children and tinkering with things and processes.

    Words that best describe you: Organized, peaceful and possessing a great sense of the humor of life.

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