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The Business Journal profiled 23 leading managers of North Bay investment real estate. That includes office, industrial, retail, multifamily and single-family properties for which the owners have entrusted handling of tenant relations, marketing, maintenance and other related services.

Two of the managers are from nonprofit housing developers that also are among the largest property-management companies in the North Bay.

(Listed alphabetically)

Jim Arce

Senior managing director for client solutions, Cushman & Wakefield of California; 1 Maritime Plaza, Ste. 900, San Francisco 94111; 415-773-3503; www.cushwake.com

Mr. Arce, 56, is the company’s national head of investor services, responsible for property management and agency leasing. Part of that is management of 801,358 square feet of space, including facilities that are part of an August management contract with Pacific Gas & Electric Co.

Mr. Arce came to Cushman & Wakefield in 2001, managing more than 29 million square feet of investor and corporate user accounts in the San Francisco Bay Area, Nevada and Utah.

He started in the industry in 1980 after earning an MBA in real estate from U.C. Berkeley. Mr. Arce formed a general contracting renovation company called Arce Construction. Later he was senior vice president with Wilson Cornerstone Properties and regional manager at investment asset manager RREEF.

Distressed assets are being taken back by lenders at an increasing rate, and property managers are on the front line of stabilizing and repositioning these assets, according to Mr. Arce. Stable assets need maximum current value through retained tenants and contained costs. Property and facility managers are in high demand for corporate outsourcing, as businesses seek to control costs and bring in best practices.

“Property management will play an extremely important role in real estate in this cycle,” Mr. Arce said. “The focus is on the operations of the asset, so tenant retention and expense controls are key.  Property management will also play a key role in working on the stabilization of distressed assets that are washing through the system.”

Last year Cushman & Wakefield formed the Resolution Group to help lenders develop and carry out strategies for distressed assets.

Keith Becker

Principal, Dede’s Rental & Property Management; 1150 Coddingtown Circle, Ste. B, Santa Rosa 95401; 707-523-4500; www.dedesrentals.com

Mr. Becker leads a 37-year-old firm that manages about 400 single-family homes for 230 owners, many of which own only one rental.

Karl Bundesen

President, Century 21 Bundesen Real Estate Management; 612 Petaluma Blvd. S., Petaluma 94952; 707-762-7777; www.bundesen.com

Mr. Bundesen, 46, has four full-time managers handling 400 single-family, multifamily and commercial properties. His father and uncle, Herb and Paul Bundesen, started the company in 1963. Karl Bundesen joined in 1985, became a partner in 1988 and acquired full ownership in 1991.

Three trends affecting property management, according to Mr. Bundesen, are acquisition by asset management companies of foreclosed homes to lease, increasing prevalence of marijuana-growing operations in rented homes and excess inventory in the marketplace.

Stephen Burger

CPM, CSM, president, Eugene Burger Management Corp.; 6600 Hunter Drive, Rohnert Park 94928; 707-584-5123; www.ebmc.com

The company manages apartments, owner associations, office buildings, shopping centers, self-storage facilities and manufactured housing communities from nine offices in California, Nevada, Arizona, Colorado, Oregon, Texas and Montana. Eugene Burger started the company in Sausalito in 1968, when Ted Barcelon was a partner and the firm was called Barcelon-Burger Management Corp.

In 1979 Mr. Burger and his wife, Shirley, started Eugene Burger Management. Mr. Barcelon formed Barcelon Associates Inc., now located in Santa Rosa.

The following year Stephen Burger joined the company to manage Northern Nevada operations and over the next eight years was given responsibility for Nevada, Arizona and Colorado. He then relocated the company headquarters, which was in Marin County at the time.

He earned the certified property manager and certified shopping center manager designations from the Institute of Real Estate Management and is a licensed real estate broker.

Stephanie Burlingame

Vice president of operations, Basin Street Properties; 201 First St., Ste. 100, Petaluma 94952; 707-795-4477; www.basin-street.com

Ms. Burlingame, 44, joined Basin Street Properties in 2003 as a portfolio manager and soon became director of property management. In 2007 she was appointed vice president of operations.

President Matt White recruited Ms. Burlingame while she was a property and portfolio manager for Insignia/ESG in the North Bay, starting in 1996. For five years before that, she managed property for brokerage and development companies in Portland, Ore., and started her career in 1989 as an assistant for Hogland Bogart & Bertero in Oakland and San Francisco.

Basin Street's North Bay management responsibilities include 189 apartments, 1.27 million square feet of office space, 237,000 square feet of retail space and a 500-plus-space parking garage. Started as G&W Management in Petaluma in 1974, the company expanded its reach to Santa Rosa, Napa, Sacramento and Reno, where the company is now based, and into hospitality and mixed-use projects.

"We continue to evaluate all building efficiencies to reduce overall operating expenses, while achieving the highest level of customer service and building maintenance that our tenants have grown to expect and appreciate," Ms. Burlingame said, noting that maximizing energy efficiency is key to lowering expenses. "All the above trends are significant to tenant retention, future expansion and attracting tenants and businesses to the projects."

Stacy Clark

General manager, North Bay portfolio, Equity Office Management LLC; 700 Larkspur Landing Circle, Ste. 280, Larkspur 94939; 415-464-2701; www.equityoffice.com

Since 2007 Ms. Clark has been general manager of Equity Office's North Bay portfolio, which now totals 2.1 million square feet of office space from Sausalito to Santa Rosa. She oversees a staff of 42, including six property managers. Equity Office owns and operates 22 million square feet in Northern California and 60 million square feet nationwide.

Her career in property management started in 1998 as a manager of Spieker Properties' East Bay office and industrial portfolio and then as Spieker's manager of the 1.2 million-square-foot Waterfall Office Towers complex in Emeryville.

In 2003 she moved to management of Marin Properties following Equity Office Properties Trust's 2001 acquisition of Spieker. Equity Office, which was the largest office real estate investment trust, acquired 1.43 million square feet of office space in Marin and Sonoma counties from Basin Street Properties in 2005, and The Blackstone Group acquired Equity Office in 2007.

“While our ownership structure has changed dramatically, the service to our customers has remained a steady constant,” Ms. Clark said.

Examples of such service are online work orders; a customer-service telephone center; in-house construction management and on-site engineering teams; environmentally conscious construction, facilities and janitorial operations; and information-technology concierge.

Lisa Codding

Chief operating officer, Codding Enterprises; 1400 Valley House Drive, Ste. 100, Rohnert Park 94928; 707-795-3550;  www.codding.com

In 2003 after graduating from California Polytechnic State University with an undergraduate industrial engineering degree and industrial design jobs at two companies, Ms. Codding, 32, joined Codding Enterprises. It is one of the companies started by her grandfather, Hugh, an influential Sonoma County real estate and business figure since the 1930s.

Ms. Codding started with the family company in leasing and property management of the family portfolio that now totals 2.5 million square feet of commercial space. More than 1 million square feet of that is in the North Bay, including Coddingtown Mall in Santa Rosa and the Sonoma Mountain Village redevelopment of the former Agilent Technologies campus in Rohnert Park.

She quickly moved into the role of chief operating officer, vice president of Codding Investments Inc. and a member of the board of directors. In the latter role, she and Chief Executive Officer Brad Baker were influential in promoting the 2005 acquisition of the Agilent campus and the company's shift toward a high degree of environmental sensitivity.

Typical rent structures that pass along property costs such as taxes, insurance and maintenance may become another victim of current economic conditions, according to Ms. Codding.

"I think triple nets will become a thing of the past, as tenants like to plan and know what their costs are in advance," she said. "From a property management standpoint, it makes accounting easier, instead of tracking and billing the tenants for their share of the triple nets."

Tenant trends parallel to that are increasing interest in more value per square foot and spaces smaller than those currently occupied, according to Ms. Codding.

Genie Delles and Andrea Ham

Genie Delles, broker and president, and Andrea Ham, CPM, vice president and chief financial officer; Ham Delles Co. Inc., 386 Tesconi Court, Santa Rosa 95401; 707-578-8840; www.hamdellescompany.com

Ms. Delles and Ms. Ham started the company in September 1989, and today Ham Delles manages about 1,200 multifamily units and 200,000 square feet of commercial, industrial and retail space in Sonoma County with a staff of 39 and three licensed property managers.

Ms. Delles started in real estate in 1979 just after college as an office and property manager for Rawson Blum & Company in San Francisco. After earning her real estate license in 1983 she progressed to commercial and residential leasing with TRI Commercial and Grubb & Ellis in San Francisco and then home sales in Marin.

Ms. Ham earned her real estate license in 1980 then the certified apartment manager designation from the National Apartment Association in 1982 and the certified property manager designation from the Institute for Real Estate Management in 1987. Her management career started with a 180-unit complex in Sacramento in 1981. It progressed over the next eight years to include oversight of hundreds of apartments and commercial space for two Santa Rosa firms then brokerage and management for two others, including Keegan & Coppin.

"While we are certainly affected by the same economic trends as other communities, our quality of life here keeps our real estate market viable and active, even in these challenging times," Ms. Delles said, noting Sonoma County's qualities as a destination for businesses and families. "During this economic crisis, we have also had to be more flexible and creative to ensure tenant retention both in the commercial and residential markets."

Dennis Fisco

Principal, Seagate Properties, 980 Fifth Ave., San Rafael 94901; 415-455-0300; www.seagateproperties.com

Mr. Fisco is one of six principals of Seagate Properties and is responsible for the acquisition and resale of properties, property and asset management, as well as providing general legal consultation.

He has practiced law in Ohio, Texas, Colorado and California, representing investors, real estate partnerships and municipal utility districts. Mr. Fisco also is a licensed California real estate broker and former Mill Valley councilman with two terms served as mayor.

Mr. Fisco has been associated with the company since 1985, two years before Seagate’s first Marin County acquisition, Montecito Shopping Center in San Rafael. That portfolio expanded in 2008 to include San Rafael Corporate Center, with 155,000 square feet of class A office space built in 2000 and 2001, 160,000 square feet nearing completion this fall and another 80,000 square feet planned.

Ron Granville and Bob Rouse

Ron Granville, CPM, chief executive officer, and Bob Rouse, CPM, president; Woodmont Real Estate Services, 1050 Ralston Ave., Belmont 94002; 650-592-3960; www.wres.com

Mr. Granville joined Woodmont in 1974, and Mr. Rouse merged his firm, Rouse Real Estate Associates, with Woodmont in 1990.

For 12 years before starting his firm, Mr. Rouse held senior-level positions in SSR Realty Advisors' property and asset management divisions. At Woodmont, he focuses on commercial property. Mr. Rouse has served on the boards of directors of large real estate investment trusts. He and Mr. Granville have taught real estate management at the College of San Mateo.

Woodmont now has 375 employees and 22 property managers for more than 10,000 multifamily units and 7.2 million square feet of commercial space. Responsibilities in the North Bay are 580,000 square feet of space plus 847 dwellings.

Keeping that property filled has become challenging in current economic conditions, according to Mr. Granville.

"While the market has softened, we expect the Bay Area to be one of the first areas in the country to rebound," he said.

Emerging trends in property management include bottom-line profitability and green building, including property certification methods such as the U.S. Green Building Council's Leadership in Energy and Environmental Design, or LEED, rating system.

Lynn Hill

PE, CPM, broker and president; JHL Commercial Properties, 194 Camino Oruga, Ste. 1, Napa 94558; 707-261-5900; www.jhl.net

Mr. Hill is a licensed real estate broker and professional engineer, with undergraduate business and engineering training, an MBA in finance and a certified property management designation from the Institute of Real Estate Management.

He oversees the property management division of JHL, which handles more than 1 million square feet in Napa and Solano counties.

The Business Journal profiled 23 leading managers of North Bay investment real estate. That includes office, industrial, retail, multifamily and single-family properties for which the owners have entrusted handling of tenant relations, marketing, maintenance and other related services.

Michael Lam

Property administrator; Main Street Property Services Inc., 985 Moraga Road, Ste. 202, Lafayette 94549; 925-284-2331; www.mspsinc.com

Main Street Property Services was started by Craig Semmelmeyer in 1997. Mr. Lam oversees property management, including five North Bay retail properties totaling 437,000 square feet.

That includes Bel Aire Plaza, Silverado Plaza, Borrero on the River and The Riverfront all in Napa and Pacheco Plaza in Novato. The company has specialized in helping property owners with renovation and retenanting efforts.

The company also works with several other properties in the East Bay.

Kim Larsen

Principal, DK Property Management, 125 Larkspur St., Ste. 206, San Rafael 94901; 415-720-4523

Ms. Larsen is principal of DK Property Management.

Edison Lewis

CPM, director of property management services, Keegan & Coppin Co. Inc., 101 Larkspur Landing Circle, Larkspur 94939; 415-461-1010; www.keegancoppin.com

"Ed" Lewis oversees the property management division of Keegan & Coppin, the North Bay's largest commercial real estate brokerage. Mr. Lewis joined the company in 1987 to start the property management division from the Larkspur office. His 11-employee group has seven property managers handling 347,000 square feet of office space – including a new assignment for the 197,000-square-foot CORE Westwind portfolio in north Santa Rosa – 1.16 million square feet of industrial, 900,000 square feet of retail and 125 apartments.

After five years in retail banking business development and secondary-school teaching, Mr. Lewis entered real estate as a sales associate in Grubb & Ellis' former Greenbrae office in 1972. He transitioned from residential real estate brokerage to commercial leasing and management at Grubb & Ellis and later David T. Egan Co. also in Greenbrae.

Properties will require more intense management as vacancy rates rise and it becomes more difficult to retain tenants both during and at the end of their leases, according to Mr. Lewis.

"Working with owners gets more challenging as the number of choices and options available to them decline," he said. "This includes fewer prospective tenants to choose from, fewer loans available and fewer purchasers in the market."

At the same time, property managers have an ever-growing number of communication devices and electronic tools in the business that have completely changed management efficiency over the last several decades, according to Mr. Lewis.

Susan Lyon

Property manager, Sleepy Hollow Management Co., 3510 Unocal Place, Ste. 102, Santa Rosa 95403; 707-523-1822; www.sleepyhollow.net

Ms. Lyon, 49, manages Fountaingrove Corporate Centre 1, a 60,410-square-foot office building in northeast Santa Rosa, and in past assignments she handled Petaluma Marina Business Center.

Pleasant Hill-based Sleepy Hollow Management's other properties are in the East Bay and South Bay.

In addition to helping property owners and tenants weather the economic storm, property managers also can play a large role in helping them cope with new environmental-protection constraints on water and energy use, according to Ms. Lyon.

"Water is the new electricity," she said. Twenty percent to 50 percent reduction in water consumption, both                domestic and irrigation, is or will be mandatory, so researching and implementing multiple strategies to make buildings and communities more efficient is a top priority."

Mary Marsey

President, Hedgerow Property Management, 1736 Jefferson St., Napa 94559; 707-254-1837; www.hedgerowproperty.com

Ms. Marsey, 57, has been managing properties professionally since 1985, became a licensed real estate broker in 1995 and started Hedgerow in 1997.

Since then the company has grown to become one of the largest property-management firms in Napa Valley, handling 575 residential units and 75,000 square feet of commercial space. Ms. Marsey is the broker of record for Napa Valley Community Housing, a nonprofit organization that manages low- and moderate-income housing in the valley. In 2001 Hedgerow linked its management resources, now including a staff of nine with three property managers, with Coldwell Banker Brokers of the Valley.

The prospects for Napa Valley real estate are promising, according to Ms. Marsey.

"I feel that the revitalization of downtown Napa and the riverfront will be a boon to all aspects of the real estate business, providing exciting new commercial space, new jobs and the need for housing," she said.

Yet during the economic downturn Hedgerow has seen businesses struggle to pay their bills, some property owners facing foreclosure and many people who have lost their homes looking for rental units, according to Ms. Marsey.

"We have made concessions to some of our commercial tenants to help them get through this tough period," she said. "For property owners who have faced foreclosure, we have assisted them and their tenants through that process.  Through our tenant screening process, we have been able to select tenants that, while having faced foreclosure, have otherwise shown themselves to be responsible."

Melissa Prandi

MPM, president, Prandi Property Management Inc., CRMC, 1321 Third St., San Rafael 94901; 415-482-9988; www.prandiprop.com

In 1982 Ms. Prandi started as a receptionist for what would later become Prandi Property Management. The firm was started in 1978, and she acquired it in October 1987. Today the company has more than 10 employees with six property managers responsible for more than 500 residential units, mainly single-family homes and small complexes.

Ms. Prandi was nationwide president of the National Association of Residential Property Managers in 2000-2001. Holding the organization's residential property manager and master property manager designations, she has given presentations and taught classes on property management nationwide as well as published two books, "The Unofficial Guide to Managing Rental Property" and "The Complete Idiot's Guide to Success as a Property Manager," released Oct. 6.

She also is a director for the San Rafael Chamber of Commerce, co-chairwoman of the Hospice by the Bay foundation and is a member of Bank of Marin's Central Marin advisory board.

Financial hardship facing clients, owners and tenants is challenging the property manager's role, according to Ms. Prandi.

"Be careful about spending money, but keep up the routine maintenance," she said. "Be aware when a tenant's rent does not come in on time, and take action right away. Sometimes, working with tenants at this time in our economy can be rewarding."

To help with that interaction, the company has been bringing on talent familiar with social networking technologies.

Scott Schadlich

Chief operating officer, Selway Management Inc., 414 Aviation Blvd., Santa Rosa 95403; 707-578-5344; www.airportbusinesscenter.com

Mr. Schadlich handles asset management and human resources for Airport Business Center and associated properties such as Petaluma Marina Business Center, Windsor Golf Club, Rooster Run Golf Club in Petaluma, Airport Stadium 12 cinemas, Roxy Cinema in downtown Santa Rosa and Raven Film Theater in Healdsburg.

Selway is the property management company for Airport Business Center holdings as well as those other owners in the same area.

Pamela Taeuffer

Managing broker, Healdsburg Property Management, 513 Center St., Healdsburg 95448; 707-433-8899; www.healdsburgrentals.com

Ms. Taeuffer started her property-management career in 1988, eventually handling a $60 million portfolio for an investor.

She started the firm in 1997 as a manager of rental housing. It has grown to five employees with three property managers. Over time the slate of services expanded to include management of vacation rental homes under the banner of Sonoma County Vacations.

Ms. Taeuffer was a past president of the Marin and Sonoma counties chapter of the National Association of Residential Property Managers and currently is a chapter leader.

Ann Weatherford

Property manager, Barker Pacific Group, 3 Hamilton Landing, Ste. 200, Novato 94949; 415-884-9977; www.barkerpacific.com

Ms. Weatherford manages Barker Pacific's 600,000 square feet of office space in the North Bay. Barker Pacific led redevelopment of aircraft hangars into class A office space at Hamilton Landing in Novato and earlier this year helped acquire Rowland Plaza, a three-building Novato office complex with 168,000 square feet.

"The commercial real estate market will continue to be challenged for the next couple of years, resulting in lower rents and depressed prices for real estate assets," Ms. Weatherford said.

To keep tenants, property managers need to tighten cost controls, which can be helped by strides forward in energy efficiency and environmental sustainability, she said. Hamilton Landing had an energy audit and is part of Barker Pacific's participation in Pacific Gas & Electric's Peak Demand program, which calls on owners to work with tenants to lower energy usage during excessive demands on the grid.

Together with that are building management systems that regulate building temperature based on exterior temperature and motion-controlled lighting.

On the green front, Barker Pacific uses a certified-green janitorial company, which collects recyclables at employee desks. Landscaping waste is composted and reused on site.

Ms. Weatherford joined Barker Pacific in 2007 with two decades of experience in managing large commercial property portfolios nationwide. She has real estate broker's licenses for Missouri and Kansas and real estate licenses for Texas and California.

Joan Woodard

President and chief executive officer, Simons & Woodard Inc., 100 Stony Point Road, Ste. 180, Santa Rosa 95401; 707-524-6300; www.simonsandwoodard.com

Ms. Woodard, 56, oversees property management as well as architecture, marketing, leasing, finance and development for Simons & Woodard, which Larry Simons started as an architecture firm in 1966. The company expanded to include development and property management services, including the creation 20 years ago of Stony Point Executive Offices. Managed commercial space in Sonoma County totals 882,500 square feet.

She joined the company, then called Simons & Brecht, in 2000 after nearly three decades in commercial real estate development and management, and the name was changed in 2006. That experience included financial analysis and project management for John Portman, property management and development for David Rockefeller and Stavros Niarchos, West Coast development for Disney, Oakland redevelopment projects for Bramalea and lastly her own redevelopment and consultancy firm.

She earned her MBA from Georgia State University in 1977 and was nationwide president of the National Association of Office and Industrial Properties in 1994.

"Property managers must stay current with various changes in laws and technology and be knowledgeable about the community, demographics, political will and consumer interests in order to remain viable," Ms. Woodard said. "I believe it will take many years before Sonoma County is able to fill the inventory of vacant space, so it is going to be a time of driving hard to find cost savings and economies of scale."

In response, the property-management staff of five, including one property manager, is spending more time on cost-benefit analyses to increase the cost-competitiveness of the properties, according to Ms. Woodard. That includes thoroughly exploring whether new technologies will work well enough to justify the expense and acquiring certifications in green building and access for people with disabilities.

NonprofitsDianna Ingle

Vice president for real estate management, EAH Housing, 2169 Francisco Blvd. E., San Rafael 94901; 415-258-1800; www.eahhousing.org

Ms. Ingle oversees property and asset management, facilities maintenance and services for EAH, which has grown from a volunteer-based charity in 1968 to one of the largest nonprofit developers and managers of affordable housing in California and Hawaii as well as the North Bay's largest property management company.

EAH's portfolio includes more than 9,000 units in 84 properties in California and Hawaii, 1,322 units of which are in the North Bay. The organization recently expanded fee-based management to more than 2,000 market-rate dwellings.

Ms. Ingle joined EAH in 2001 as South Bay regional supervisor then was promoted to assistant vice president of real estate management in 2007 and to her current position this year. In addition to overseeing management of properties, she also advises on real estate acquisition and development.

Her credentials from the National Center of Housing Management are certified occupancy specialist, senior housing specialist, site-based budgeting specialist and tax credit specialist.

She entered real estate in 1990, managing a 288-unit bond-financed complex in San Jose for Mid-Peninsula Housing Management. Two years later she moved to Peninsula West, handling nine market-rate properties. In 1998 she returned to Mid-Peninsula, with oversight of 12 Mountain View properties.

The need for affordable housing in the North Bay is more acute than ever in the current economy, according to Ms. Ingle.

"Changing demographics and environmental constraints add to the need for affordable-housing options near amenities, jobs and services," she said. "However, financing is even more difficult to obtain, so it is even more important that we continue to maximize the benefits of all of our existing communities so that we always have examples of well-run, attractive and sustainable affordable housing."

Finances also are a problem for tenants whose medical bills or mortgage foreclosures challenge traditional rental applications, but industry tolerances are changing, she said.

For older residents who have become the focus of the organization's work nowadays, EAH has launched the Aging in Place program by piecing together funding sources to allow residents to stay in their homes longer. Stabilized North Bay EAH properties have a 97 percent occupancy rate.

"As we all know, people are living longer, and the need for affordable housing that can provide a 'home' for someone until they pass away is our greatest challenge," Ms. Ingle said.

On the green front, EAH has been trimming costs 25 percent to 30 percent per property by commissioning energy audits and efficiency retrofits. Together with that effort, EAH is adding photovoltaic power systems to half its portfolio through the California Multifamily Affordable Housing program.

Annie McNeany

Director of property management, Burbank Housing Management Corp., 790 Sonoma Ave., Santa Rosa 95404; 707-526-9782; www.burbankhousing.org

Ms. McNeany joined Burbank Housing Management in 1996, two years after Burbank Housing Development Corp. started the organization. She started out managing 600 affordable-housing units and now is responsible for the 2,428 the nonprofit developer has built or renovated in Sonoma County since 1980.

She began her property-management career in 1982 for a for-profit developer and is a graduate of Empire College of Santa Rosa.

The need for affordable rental housing in Sonoma County is evidenced by the number of applicants for new Burbank projects, according to Ms. McNeany.

"It is typical to receive 800-plus applicants for a 60 to 80-unit development," she said.

Like EAH, Burbank is seeing more applicants with marginal or poor credit scores.

"A recent foreclosure and/or bankruptcy do not automatically disqualify an applicant," she said.