“There comes a moment when you have to stop revving up the car and shove it into gear.” ---David Mahoney
One of the most pervasive challenges that arises in my coaching sessions with CEOs and other business executives is the struggle to make the tough decisions. Usually, it’s a decision that’s already been resolved -- silently, often deep in the psyche -- but we don’t announce it, we don’t execute it and no one really knows the decision has been made at all.
This is a high stress point for executives. These delayed decisions constantly beg for attention, but as we drop these pebbles of indecision in our backpack, it gets heavier with each step. Carrying around the burden of these unexecuted decisions is a malignant tumor that can be fatal to both executive effectiveness and health.
These agonizing delays also hijack valuable time from the organization. As indecision becomes increasingly obvious, say when an employee is not really cutting it, people throughout the organization usually see it first. For every day you delay, they wonder why you’re not making an obvious decision.
There’s a giant billboard that says it all about why it’s worth killing procrastination in the decision-making process: The exhilarating and intoxicating relief that every executive experiences when they finally make and publicize a difficult decision. If you’ve been there, you know what I mean.
Five warning signs that tough decisions aren’t being made
I’ve identified five warning signs that procrastination has supplanted decisiveness. These tendencies appear in many forums:
When it’s time to give unbiased feedback to our employees.
When we need to replace a long-standing vendor.
When we have to tell valued customers we can no longer do business with them.
While there’s not a clear bright line between each of these and we’re often swimming in a sea of these varmints, each of them bears a unique characteristic that you may see in your organization.
This is one of the most common firewalls I find. Some people are naturally conflict-avoiders, always seeking compromise to make conflicts go away. They will repeatedly offer alternatives to avoid the inevitable, even if in their heart, they know the ultimate answer. If you’ve observed this tendency, you’ve seen that the process is followed to avoid the decision that needs to be made.
Some issues are more vexing than others. In this case, there is a long list of pros and cons, with neither answer perfectly satisfactory. Most likely, the decision is simply the lesser of two evils. The solution? Invoke the ready, aim, fire maxim. You may be able to adjust some elements of the decision as you move forward but the results are likely to get worse the longer you delay.
“Unclear” is a kissing cousin of “uncertain.” Maybe it’s a distinction without a difference, but uncertainty usually represents a lack of conviction, a vagueness that is often the result of inexperience. Being unclear on a decision often results when there are multiple options, or with a broader impact that’s more difficult to evaluate. In this case, it’s easy to delay a decision to get more information, so make sure you’re not infected by “paralysis by analysis”.