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Also: Bank of Marin opens Santa Rosa branch; Summit offers mobile deposit app

Clairmail, Inc., a mobile banking and payment solutions company, has taken its security levels up a notch with RSA Secured Partner Program.

The adaptive authentication from RSA gives Clairmail's financial institution customers the option of securing their mobile web deployments with the same risk-based authentication platform currently used by over 8,000 organizations in the healthcare, financial services, government, insurance, automotive, real estate, manufacturing and pharmaceutical industries.

Security is the biggest factor in the implementation to the adoption of mobile banking.

"Clairmail has always been diligent in mobile security. From being the first to deliver secure consumer interactions via SMS, to multi-factored verification of identity in alerts, FI consumer security and privacy has been our cardinal concern," said Gordon Simpson, chief technology officer at Clairmail. "This technology partnership with RSA allows banks and their customers to benefit from exceptional security while accessing private account information through the Clairmail's Smartphone application and mobile web solution."

Clairmail is a provider of mobile solutions for banking, payment and card services. It provides a technology platform designed to help financial institutions realize the strategic potential of mobile banking, driving new levels of customer trust and loyalty, facilitating cross-sell opportunities and enabling near term, measurable cost savings.

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Bank of Marin Bancorp has officially opened its Santa Rosa branch office at 50 Santa Rosa Ave. The bank had been operating a loan production office at this location since October and is now open to the public for all banking business, including ATM services.

The bank now has four offices in Sonoma County in addition to 13 offices in Marin, Napa and San Francisco counties.

“We are very pleased with the positive response we’ve had so far from the Santa Rosa community,” said Dave Brown, senior vice president, commercial banking manager. “We look forward to providing the full range of Bank of Marin’s services to our commercial and personal banking customers in Santa Rosa.”

Bank of Marin Bancorp's assets currently exceed $1.3 billion.

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[caption id="attachment_35941" align="alignleft" width="176" caption="Robyn Hettrich"][/caption]

Exchange Bank hired Robyn Hettrich as senior human resources business partner.

Ms. Hettrich has more than 17 years of human resources management experience across a number of industries.  She specializes in employee relations, HR compliance, and payroll and benefit management.

Her work in professional organizations includes co-founding the HR Non- Profit Forum in San Francisco and serving as an active member of Society for Human Resource Management and Northern California Human Resources Association.

She is a graduate of Sonoma State University where she received a bachelor of science degree in business administration.  She completed postgraduate studies in human resources and received her certification in human resources management from San Francisco State University.

***Summit State Bank in Santa Rosa is now offering technology that allows customers to make deposits from anywhere and anytime with new mobile options. Checks can be deposited from most smartphones and desktop scanners.

“We are in the customer service business, we just happen to be providing banking products,” said Tom Duryea, president and CEO of Summit State Bank. “We are proud to be providing customers with another channel of service.”

The ezDeposit app for the iPhone is now available in the Apple App Store, with Android and Blackberry apps to be released shortly.

“We see our mission as combining the technology offered by large national banks with the benefits and quality of personal service provided by local community banks like Summit,” said Mr. Duryea.

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[caption id="attachment_35943" align="alignright" width="176" caption="Kathi Metro"][/caption]

Bank of Marin hired Kathi Metro to lead its commercial lending efforts out of the Napa office at 600 Trancas St. Ms. Metro is a longstanding member of the Napa community and a well-established banker with more than 35 years of banking experience in that market.

Prior to joining Bank of Marin, Ms. Metro was with North Bay Bancorp in Napa most recently as a senior vice president and senior relationship manager with Umpqua Bank. Before that she was an executive vice president and credit administrator for The Vintage Bank. Ms. Metro began her career with Napa Valley Bank.

“We are very excited to welcome Kathi to the Bank of Marin team,” said Russell  Colombo, president and CEO of Bank of Marin. “As an accomplished commercial lender and leader in the Napa market, our customers will benefit from her local business expertise and her ongoing commitment to the community.”

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North Valley Bank announced that Jim Hubbell has joined its team as a mortgage loan officer in Santa Rosa. Mr. Hubbell will cover the Santa Rosa, Ukiah, Willits and Garberville communities. He has worked in the mortgage industry in Santa Rosa for 20 years, most recently with First Priority Financial.

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Umpqua Bank, a subsidiary of Umpqua Holdings Corporation, hired Samantha Foster as vice president, commercial relationship manager and Erick Ransome as assistant vice president and senior commercial underwriter for the bank’s Santa Rosa commercial banking center. Ms. Foster has more than 18 years experience in commercial lending, most recently with Bank of the West. Mr. Ransome has nearly 10 years of banking experience, holding positions as a credit analyst, underwriter, and most recently, a relationship manager at North Coast Bank.

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Rabobank, N.A. ranked highest in customer satisfaction among retail banks in California, according to a study by J.D. Power and Associates.

Rabobank, with branches in Napa and Sonoma, received the highest ranking customer satisfaction score of 796, which was 54 points above the industry average of 742 in California.

“The Rabobank logo symbolizes standing with our customers over time, and this ranking shows that our customers here in Wine Country and throughout California appreciate our devotion to meeting their needs now and in the future,” said Ronald Blok, Rabobank’s CEO.

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Submit items for this column to Jenna V. Loceff at jloceff@busjrnl.com, 707-521-4259 or fax 707-521-5292.