Facilities Managers Recognition Awards 2014: Richard Duffin, Santa Rosa Community Health Centers

Director of facilities, Santa Rosa Community Health Centers, 3569 Round Barn Cir., Santa Rosa 95403, 707-303-3093, srhealthcenters.org

Residence: Santa Rosa

Professional background: Directing residential-based mental health services, school-base health care and community health care.

Education: M.A., human development

Staff: I am fortunate to have a creative and highly productive staff of four who care for 85,000 square feet of densely packed medical services at nine locations, in addition to the 350-plus health centers staff members of who are the eyes, ears and voices for what needs fixing, improving and redesigning.

Describe the facilities you oversee: Founded in 1996, the health centers has evolved into a major provider of health care services in Sonoma County. We care for more than 40,000 people each year. We operate two large family practice health centers, two school-based centers, a brand new dental office, services for the homeless and three co-located service sites. With more than 180,000 medical visits annually, the wear and tear on our facilities is a large factor in maintaining these health care environments.

Tell us a little bit about yourself: I’ve always worked in the not-for-profit sector, where there were rarely dedicated maintenance positions for these programs. For the first 20 years of my career, I worked in residential mental health services. I have also worked in outpatient facilities, which means that although your clients go home at nights and on weekends that difference is offset by the sheer volume of traffic through these buildings.

Having your clients on site 24/7 is a huge challenge when taking care of facilities. It was only recently that SRCHC achieved a size that allowed for a department dedicated solely to facilities and infrastructure care and planning. That’s when I made the shift from programs and operations to facilities.

The best part of my job at SRCHC has been the challenge and excitement of bringing new locations on line. We built out three large facilities from shells. Designing these spaces for specific functions is a great multidisciplinary exercise.

What do you see as the role of the facilities managers within your organization? Our role involves the constant gathering of information about the changing space needs of a dynamic organization, planning on how to best incorporate that information and then marshaling resources to carry out the resulting vision.

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