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Tammy Manning

Director of operations

Napa Valley Community Housing

150 Camino Dorado, Napa 94558

707-253-6208

www.nvch.org

See profiles of the other 2017 North Bay Facilities Manager Awards-winners.


“I am responsible for a portfolio of low income and affordable homes including: 12 garden style apartment communities; 2 transitional group homes; 15 single family homes; 14 modular homes; 1 neighborhood community center and a 4,000 sq. ft. commercial building.”

Professional background: My current position is director of operations for Napa Valley Community Housing. Prior to joining the NVCH Team, I was the vice president of operations in northern Nevada, California and Hawaii for AMC, LLC. I oversaw the operations of a $22 million renovation for an 840 unit multi-family apartment community in conjunction with converting the sites demographics to work force housing. I was responsible for hiring and training the on-site team; negotiating contracts, writing and implementing project specific budgets, marketing plans, working with and coordinating contractors, vendors, and inspectors; setup and operate the relocation teams working with inside and outside resources; liaison between city officials and other federal code enforcement inspectors as well as lender inspectors.

Due to the federal financing of the property I was also responsible for leading the compliance team to ensure federal and state regulatory agreements were adhered to and enforced. During this three-year renovation process, I was also responsible for the oversight of a hotel to class A apartment conversion located in the Nob Hill District of San Francisco as well as overseeing seven other renovation on scattered sites throughout northern California for a total of 24 assets (4,000-5,000 apartment units) including five directly supervised assets and supervising four regional managers.

Education: University of Nevada Reno; University of Phoenix; Truckee Meadows Community College; The School of Natural Health Sciences; Institute of Real Estate Management; Phillip’s School of Massage and The Institute of Targeted Talent Insight.

Staff: 24

Describe the facilities you oversee: I am responsible for a portfolio of low income and affordable homes including: 12 garden style apartment communities; 2 transitional group homes; 15 single family homes; 14 modular homes; 1 neighborhood community center and a 4,000 square foot commercial building.

Tell us a little bit about yourself: I am a hard working professional women who has great pride in the work that I do every day. I strive to balance work with an active and fun-loving personal life. I am fortunate and appreciative to be healthy and to be able to enjoy my family and good friends. I believe that life is too short to take myself too seriously and I am always looking for an opportunity to have an amazing experience.

What do you see as the role of facilities managers within your organization?

My position is responsible for providing safe, clean, well maintained and affordable housing for 1,702 Napa County residents. I manage daily maintenance issues and capital improvements such as roof replacement or replacing/repairing asphalt parking lots. I also lead the property management team with responsibilities to make sure that the rents are collected on time and our budgets are adhered to. I interact with lenders, federal, state and local government agencies as well as private investors by providing annual, quarterly and monthly reporting and inspections.

Community involvement: Volunteering for my church, local fundraising events and Girls on the Run. Also when I lived in Nevada I was an annual volunteer for the Reno Tahoe Open, the local Girl Scouts and Junior Achievement.

What is the achievement you are most proud of?

Tammy Manning

Director of operations

Napa Valley Community Housing

150 Camino Dorado, Napa 94558

707-253-6208

www.nvch.org

See profiles of the other 2017 North Bay Facilities Manager Awards-winners.

The most recent achievement that I am proud of is NVCH being awarded a $351,405 grant from the Public Utilities Commission to install Wi-Fi internet on nine of our affordable housing communities. This was the first grant application that I have ever submitted and I am appreciative for the opportunity to provide this service to our residents.

What is your biggest challenge today?

The biggest challenge for me today is the number of projects that I have going on right now combined with the number of pending projects that need my attention. I have really focused on maximizing my multi-tasking skills in order to support the agency, our team and our portfolio. I am fortunate to work with an amazing team of professional men and women who make overcoming perceived obstacles, effortless.

What is the next major project either under way or on the horizon?

Napa Valley Community Housing has embarked on an $82 million renovation at Napa Park Homes. As the director of operations I will be working closely with the project manager in relationship with the contractors, relocation specialist, compliance department, and on-site property management staff.

What product or service would/or is helping you do your job more effectively?

My tablet, with the Cloud, and cell phone are vital tools that help me effectively do my job. The internet is also a key tool that saves us time and money by sourcing products and services.

How do you think your profession will change in the next five years?

The nonprofit housing industry will need to find a new way to provide affordable housing by relying less on federal funds. One major contributing factor will be when the current administration in Washington cuts HUD’s budget.

According to fortune.com, housing advocates pointed out that in 2013 when the legislative mandated budget cuts known as sequestration hit HUD, more than 100,000 families lost their housing support. The Trump administration will slash more than $6 billion in funding for the Department of Housing and Urban Development and eliminate community development grants, according to a budget outline obtained by The Washington Post. If/when this happens housing agencies will need to find new sources to fund the development of the desperately needed affordable housing. To add fuel to this fire, people in the Bay Area earning six-figure incomes meet HUD’s definition of low income. The median income for San Mateo and San Francisco is $115,000 and according to HUD a family of four earning less than $105,000 is considered low income. Low income is no longer the unemployed very poor, low income has rapidly become working middle class America.

In summary, during the next five years we will need to find more creative ways to find resources to develop and maintain affordable housing while finding ways to identify and support the ‘new’ population of families who are now considered low income.

Most admired businessperson outside your organization: The businessperson outside of NVCH that I most admire is an entrepreneur who started a fee-based property management company in 2000 and now manages properties in more than 24 states. I believe that he embodies the following quote off of his website, “We are all driven by a unique enthusiasm, a passion and a commitment of being part of a team and reaching a higher level of excellence. We strives to make each of the properties we manage perform to their potential by giving its staff the tools they need to succeed, by intelligently responding to the industry’s market, and by overcoming any obstacles that might be presented along the way.

We are determined to achieve excellence within the management industry and take our owner friendly management structure to the next level by establishing, maintaining, promoting and advancing high standards of property management for yesterday, today and tomorrow.”

He certainly has the determination to achieve excellence on multiple levels. This person has a unique perspective of situations/people and authentically comes from a place of finding winning solutions for everybody at the table. Learning his out of the box style of reasoning has contributed to my success, not only as a professional, but in general as a person.

Current reading: “Who Thought This Was a Good Idea? And Other Questions You Should Have Answers to When You Work in the White House” by Alyssa Mastromonaco

Stress-relievers: The best stress relievers for me include deep tissue Japanese massage; long walks on the beach surrounded by an ocean breeze; facials and pedicures.

Favorite hobbies: I enjoy golf, sailing, deep sea fishing, theater, music, and archery. I also love new experiences and finding adventures through world travel.

Words that best describe you: I am a mountain-mover.