Sonoma, Napa fires wreak havoc with gas, electricity, cellphone and internet service

PG&E said Tuesday, Oct. 10, 2017 that it plans to deploy nearly 800 workers in the coming days to restore electricity and gas service to fire-ravaged areas in Northern California. (PG&E Twitter)


In addition to destroying at least 2,000 structures, the wildfires ravaging Sonoma and Napa counties have caused significant damage to critical infrastructure in the region, causing customers to lose the modern utility services upon which they depend.

Electricity, gas, cellular telephone, internet and water service have all suffered varying degrees of damage or disruptions, with little visibility about when they will be restored.

Hundreds of power poles and the lines and transformers they carried have exploded like matchsticks. Gas lines have ruptured. Cellphone and internet networks have been compromised, making service spotty at best and nonexistent at worst. And in some areas residents are not even able to drink their water without boiling it.

“It’s pretty unprecedented, but it’s too early to tell right now,” PG&E spokeswoman Deanna Contreras said.

Approximately 50,000 customers remained without power Tuesday in Sonoma County, unchanged from Monday. Most are in Santa Rosa.

Meanwhile about 40,000 customers were without gas in Sonoma and Napa counties. In both cases, the reason for the outages was a combination of precautionary measures by PG&E and fire damage to power lines, Contreras said.

Mendocino and Lake counties had about 5,100 people without power, and Mendocino had about 4,000 without gas service.

In many cases, the utility powered down electrical lines and shut off gas service to neighborhoods at the request of fire officials, while in others, service was simply knocked out by the fast-moving fire, Contreras said. Crews have been allowed into some neighborhoods to assess damage, but it’s too soon to say when power will be restored to anyone, she said.

“Our crews will be working 24/7 to support first responders and our customers,” Contreras said. “In the coming days, we plan to deploy approximately 200 PG&E crews, which is nearly 800 crew members from across our service area to support the response.”

Gas crews from Southern California are joining PG&E in the effort, she said.

Telecommunications infrastructure wrecked by wildfires has affected both cellphone, landline and internet service. Roughly 77 cellphone sites and key communications hubs have been destroyed or damaged in Northern California fires, said Mark Ghilarducci, director of the California Office of Emergency Services.

Comcast, Verizon and other service providers won’t be able to assess the damage to their infrastructure until they get into areas destroyed by fires, but many areas are still closed to utility crews.

“We’re all in the same boat,” said Jenny Gendron, spokeswoman for Comcast. “We’re waiting for local authorities to give us access. We’re working in tandem with PG&E to get to downed lines and assess the damage.”

Currently there are more than 30,000 Comcast customers without telephone, cable and internet service in Sonoma County, Gendron said, and restoration is dependent on PG&E replacing downed utility poles. Comcast crews are trying to determine if fiber-optic lines can be rehung when the poles are replaced or if new cables are needed. The fire burned so hot in some areas that the core of the fiber-optic cables turned into glass, she said.

An AT&T representative refused to answer questions on service disruptions caused by the fire, but said the company has deployed numerous mobile cell sites to fire-ravaged areas.