NAPA and SANTA ROSA -- Rabobank's cooperative spirit and core values of integrity, respect, professionalism and sustainability have helped it thrive during challenging times.
"Information is key, and keeping employees informed has proven to be the best approach," according to Dennis Pedishich, retail marketing manager. "We have always had an open communications policy. If there are issues or concerns, we address them immediately. Our staff is very engaged in the bank and its vision of being involved, nearby and leading. This also applies to the community and each other."
Rabobank offers one of the best benefits packages in the industry with cafeteria plans, an employee assistance program, legal service assistance, life insurance and a liberal vacation policy.
Other fringe benefits include milestone anniversary awards, employee of the quarter, volunteer of the year, and employee recognition programs, as well as discounts on Dell Computers and telephone service.
"We focus on what customers want and need, and they have the feeling that we are all family," a staff member said. "We take care of each other and our customers, just as you would treat your own family."
Employees are involved in some 38 community organizations and nonprofits as volunteers or through monetary contributions
An employee said, "Customers often comment on the wonderful atmosphere in our office -- and we have popcorn for our customers on Fridays. They love it!"
